Operational Intelligence
CallMind
Structured intelligence from noisy sales and service calls.
About the Project
Automatically transcribe and analyze sales and support calls to understand customer needs, coach agents, and spot trends—without listening to hours of recordings.
Technical Overview
Data Sources
- Call recordings
- Transcripts
- Agent notes
ML / NLP Stack
- ASR
- Diarisation
- Topic extraction
- Sentiment modelling
Key Challenges
- Noisy audio
- Accent variability
- Long-call coherence
Interested in this solution?
Let's discuss how we can adapt this approach for your business.
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